Fineguide combines AI assistants, customer records, team messaging, call analysis, and workflow automation in one platform. It is for teams that handle customer questions across messaging channels and need to connect those conversations with their CRM or other business systems. Instead of configuring an assistant separately from customer records and follow-up workflows, teams can provide reference material, set handoff rules, and use conversation details in CRM leads. The platform also includes tools for reviewing recorded calls against department criteria.
What can Fineguide do?
Fineguide assistants can answer through a website widget, WhatsApp, Telegram, Instagram, Messenger, Slack, Discord, amoCRM, and Kommo. Teams can supply knowledge using documents, linked URLs, or PDFs, and can restrict answers to that material. Assistant settings include persona, communication style, verbosity, voice, and rules for escalating a conversation to a person.
- Extract configured details from conversations into CRM leads and create or merge records automatically.
- Manage contacts, leads, pipelines, tasks, tickets, a team inbox, and a routing queue in the CRM.
- Transcribe calls, separate speakers, detect spoken language, and score calls against department-specific rules.
- Review call scores with reasoning, supporting call quotes, and suggestions for agents.
- Build visual workflows with triggers and CRM operations; connect n8n, webhooks, and inspect workflow runs step by step.
Voice QA accepts calls by upload, API, or supported connected carriers. Fineguide’s automation tools also support assistant actions that call external systems. Using those actions can consume additional credits when a reply requires multiple actions.
Who is Fineguide best for?
Fineguide may suit teams that want customer conversations, CRM records, and follow-up work connected rather than managed in separate tools. It is relevant to businesses using assistants on several supported messaging channels, teams that want to score recorded calls against their own departmental rules, and operators building workflows around CRM activity. Teams should compare its available channels and integrations with the systems they already use before choosing it.
Fineguide pricing in brief
Fineguide offers a free plan with a one-time credit allowance and paid plans with credits that refresh monthly. AI replies, call scoring, and AI phone calls consume credits, while CRM use, team messages, reports, and reading and sending email do not. Paid plans can be billed monthly or yearly, and the pricing page presents both rates together.
Limitations to know about Fineguide
The free plan’s credits do not renew, and unused credits on paid plans do not carry over. When credits run out, AI replies, call scoring, and new AI phone calls pause, although CRM and team activity continue. Voice QA uploads are limited to 50 MB per recording, and automatic scoring requires at least one rule for the department. Fineguide also says some workflow-builder blocks are still being built, without naming them on the reviewed page.
Alternatives to Fineguide
For teams comparing tools that handle customer conversations, Manychat is an alternative to investigate for messaging automation, while ChatBot is another option to compare for customer-facing chat. These tools may differ in channel coverage, CRM functions, call analysis, and workflow features, so check their current capabilities against your requirements before deciding. Fineguide’s combination of CRM and voice QA may be relevant when those functions need to sit alongside assistant conversations.
