Onepilot

Onepilot uses proprietary AI technology to analyze incoming customer service tickets and match them against knowledge bases and established processes. For routine inquiries requiring data checks or simple actions (approximately 90% of tickets), the AI can pre-solve issues automatically or provide suggested solutions to human agents. Complex inquiries that require human judgment, empathy, or creative problem-solving are intelligently routed to the most appropriate specialist agent based on expertise, language capabilities, and current workload. This hybrid approach ensures efficient handling of routine tasks while maintaining the human touch for situations that truly need it.

Onepilot provides flexible pricing options to accommodate different business needs and volumes. The pay-per-ticket model starts from €1.20 per ticket, ideal for businesses with variable or unpredictable support volumes. The subscription model offers fixed monthly rates for predictable budgeting, while the pay-per-hour option allows billing based on actual agent time used. Enterprise customers can request custom quotes for tailored solutions. All pricing models include access to multilingual support, AI automation, and integration with existing systems, with no hidden costs or long-term commitments required.

Onepilot provides multilingual customer support across 20+ languages, enabling businesses to serve global customer bases effectively. The platform covers all major communication channels including email, live chat, phone support, and social media platforms. This omnichannel approach ensures customers can reach your business through their preferred method while maintaining consistent service quality. The AI-powered routing system automatically directs inquiries to agents with appropriate language skills and channel expertise, ensuring seamless customer experiences across all touchpoints.

Onepilot seamlessly integrates with existing ticketing systems and back-office tools to receive full ticket context and customer history. The platform connects with popular customer service software, CRM systems, and helpdesk solutions to ensure agents have complete information when handling inquiries. This integration allows the AI to access knowledge bases, customer data, and historical interactions to provide accurate solutions and intelligent routing. The setup process is designed to be straightforward, with dedicated support teams assisting with configuration and ensuring minimal disruption to existing workflows.

Unlike pure automation solutions that attempt to replace human agents entirely, Onepilot recognizes that effective customer service requires both intelligent automation and human expertise. The platform's proprietary AI handles routine data checks and simple actions efficiently, but complex situations are escalated to skilled human agents who can apply judgment, empathy, and creative problem-solving. Onepilot maintains full ownership of its AI models rather than relying solely on third-party tools, enabling daily improvements and customization for each client's specific needs. This hybrid approach achieves 100% ticket coverage while maintaining the quality and personal touch that customers value.

Onepilot operates at significant scale, currently handling over 15 million customer interactions annually for more than 250 customers across various industries. The platform's infrastructure is designed to accommodate businesses of all sizes, from small companies with variable ticket volumes using the pay-per-ticket model to large enterprises requiring dedicated teams and custom solutions. The scalable architecture allows businesses to grow their customer service operations without worrying about capacity constraints, while the flexible pricing models ensure cost-effectiveness at every stage of growth.