Reseñas drafts replies to customer reviews for businesses that want to respond clearly without composing every message from scratch. Paste a review, choose a business type and tone, and get text to read and copy. It is aimed at businesses such as restaurants, clinics, salons, repair shops, hotels, gyms and vet clinics, where a public reply should address feedback without turning into an argument or repeating sensitive information.
The tool keeps publishing in the user's hands. It does not connect to review platforms or post replies, so the person responsible can check the draft and decide whether to use it.
What can Reseñas do?
Reseñas creates a reply draft in Mexican Spanish for a Spanish review and in English for an English review. The writer can select a tone and business preset, then add context for the intended destination. An optional short social version can accompany the reply.
- Choose warm, formal, close or brief tone, with ten business presets.
- Add destination context for Google, Facebook, Instagram or Mercado Libre.
- Generate an optional short social version alongside the review reply.
- Use Pro batch processing for up to 20 reviews, separated by a line containing three hyphens.
- Pro saves draft history and can use up to five examples to reflect a brand voice; Agency supports a separate voice for each business.
For delicate feedback, the guidance avoids confirming patient or client status, repeating sensitive details, and making public legal admissions. The draft is still something to read and assess before use.
Who is Reseñas best for?
Reseñas suits businesses that receive written customer feedback and want a starting point for replies in Mexican Spanish or English. Its business presets cover settings including restaurants, clinics, salons, auto shops, hotels, cafés, home services, gyms and veterinary clinics. Pro may suit a business handling batches and wanting draft history or a voice based on examples. Agency is intended for managing several businesses with a distinct voice for each. Those who need replies posted automatically or a direct platform connection should look elsewhere.
Reseñas pricing in brief
There is a free option, recurring paid plans, an annual paid option, and a one-time reply-credit purchase. The free option has a daily allowance and handles one review at a time. Paid options add features such as brand voice, draft history, batch processing, or support for multiple businesses; credits provide replies without a subscription.
Limitations to know about Reseñas
Reseñas does not connect to Google, Facebook or Mercado Libre, and it does not publish replies; users must review, copy and post drafts themselves. The FAQ says output may be an AI suggestion or a template when no model key is configured, and it can be wrong, so it should not be posted unread. Free use is limited to three replies per day per visitor. Charges are made in Mexican pesos at the displayed USD equivalent, and a bank may add a currency-conversion fee.
Alternatives to Reseñas
For broader customer conversations rather than review-reply drafts, ChatBot offers a chatbot-focused alternative, while Crisp is another option for customer messaging. Manychat is an alternative to consider for messaging workflows. These tools serve adjacent customer communication needs; compare their current features with your specific review-response workflow before choosing.
